Playground enhances the capabilities of advisors by optimizing risk management, tracking product performance, and handling customer requests.

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Enhance Customer Relations

In your industry, customer relations are crucial for retaining clients and ensuring sustainable growth. Playground allows you to quickly analyze large volumes of internal and external data, identify your customers’ needs and preferences, and detect opportunities to personalize your services. By facilitating access to relevant information, our tool improves the accuracy of customer behavior analyses and helps customer relations professionals make decisions and respond to requests in real time. Some example queries include:

  • What are the most frequent requests, and what quick solutions can I propose to address them effectively?
  • What are the main topics of satisfaction or dissatisfaction expressed by customers in their reviews over the past six months?
  • What is the impact of our current loyalty program on customer retention, and what improvements could increase engagement?

Find Internal information

By connecting to your internal data, Playground becomes a powerful tool for extracting and organizing relevant information. Whether you are looking for details on client files, information on current regulations, or claims history, Playground allows you to efficiently navigate your database and obtain instant answers to your specific queries.

  • What are the social security contribution rates in different European agricultural sectors presented in our contracts?
  • What are the details of the ongoing claims for our health insurance product?
  • What are the key details on client X’s file that we have handled this year?

Track your Product Performance

Playground revolutionizes product performance tracking with advanced internal search on your specific data. You can interact directly with your data, generate real-time reports, and automate tracking processes. Playground enables in-depth analysis of key performance indicators (KPIs), facilitating quick and informed decision-making. Some example queries include:

  • How does the profitability of our auto insurance policies compare to home insurance over the past five years?
  • How do customer feedback impact the performance of our life insurance product?
  • What are the current trends in our auto insurance sales?

Our clients speak for us

French insurance firm
Anonymized
The solution allows us to standardize the communication of advisors with clients, facilitate information retrieval, and, most importantly, catch up on the backlog of handling handwritten complaints.