Changing the way people work with Gen AI Business Chat, connected to internal data

An Undeniable Opportunity

64% of employees do not have enough time or energy to do their job.*
86% of people turn to AI to find the right information.*

Generative AI in the service of internal employee’s productivity and efficiency.

In today’s business world, the need for increased productivity and efficiency never stops. Picture a workplace where each employee can use a sophisticated AI, similar to ChatGPT, but tailored to work perfectly with your company’s own documents and databases.

In this case, Generative AI acts as a virtual collaborator, always on hand to assist your team. It’s like having an intelligent assistant that understands your company’s language, processes, and information ecosystem. This AI can sift through vast amounts of data, summarize key documents, draft emails, and even generate reports, all in a fraction of the time it would take a human. It’s not just about doing things faster; it’s about doing them smarter. By offloading repetitive and time-consuming tasks to AI, employees can focus on more creative and strategic aspects of their work, thus enhancing overall productivity.

Moreover, this technology is not a one-size-fits-all solution; it’s highly adaptable to the specific needs of your business. Whether you’re in finance, healthcare, or any other sector, Generative AI can be tailored to understand the nuances of your industry. It learns from interactions and evolves over time, becoming more efficient and more aligned with your business objectives.

The potential impact on employee efficiency is substantial. With instant access to information and the ability to quickly generate content, employees can make faster, more informed decisions. This leads to a more agile and responsive business environment, where innovation is not hindered by information overload or bureaucratic processes.

 

Overchoice: The Adoption Dilemma

The Challenge of Excessive Options Leading to Low Adoption Rates

The introduction of Generative AI into the workplace, while revolutionary, also brings a significant challenge: the temptation to dive into an ocean of possible applications, leading to a diffusion of focus and a potential decline in adoption rates.

This pitfall is particularly pronounced in environments where technology adoption is often driven by novelty rather than necessity. With an array of functions at their fingertips, employees might find themselves lost in a maze of options, unsure of how to effectively integrate this powerful tool into their daily workflows.

This paradox of choice can result in underutilization of the technology, as users grapple with where to begin or how to best apply it to their specific needs.

To address this challenge, it’s crucial for businesses to adopt a strategic approach to implementing Generative AI. This means identifying and prioritizing use-cases that offer the most value to the organization and its employees. By narrowing the focus to a few key areas where the AI can have a significant impact, businesses can streamline the adoption process and ensure a smoother integration into existing workflows.

Playground’s Vision: Focusing high value use-cases

At Elqano, our journey with Generative AI technologies led us to a pivotal realization: the most impactful applications often lie in addressing fundamental, everyday challenges.

Information Search

Revolutionazing Data Accessibility

In the vast sea of digital information, companies today face the daunting challenge of effectively retrieving relevant data. This critical need for precise and efficient information retrieval directly impacts business efficiency, decision-making, and the capacity for innovation.

Building with those realizations, we made a focus on how employees interact with and utilize data, combining the efficiency of a sophisticated search tool with the interactivity of a chat interface.

Powered by Generative AI, we designed the tool to allows users to not only swiftly access information from extensive corporate document bases, but also engage in a conversational manner to structure, analyze, and challenge the retrieved data. Users can ask questions in natural language, as if talking to a colleague, making the process intuitive and user-friendly. This approach not only simplifies data retrieval but also adapts to the unique information landscape of each business.

Searching for internal working methodology

Searching for a specific document

Search a key Information in existing databases

Ramp-up knowledge on any topic/industry

Competitive intelligence gathering

Intelligent daily task Assistance

Enhancing overall productivity

In the contemporary workplace, an alarming 64% of employees face a critical challenge: they simply do not have enough time or energy to perform their job duties effectively. This statistic reflects a broader issue in the modern work environment. Many factors contribute to this situation, including high workloads, tight deadlines, and the pressure to multitask across various projects.

The integration of the most capable AI models, such as GPT 3.5 Turbo, GPT 4.0, and Llama 2, into a platform like MS Teams represents a significant advancement in workplace technology. By connecting users with these powerful tools, they gain access to an intelligent assistant that can profoundly transform their daily tasks. This technology does not merely automate routine tasks; it offers a sophisticated level of assistance, enabling users to engage with complex problem-solving, content creation, and data analysis in a more efficient and effective manner.

This approach not only enhances productivity but also supports employees in managing their workload more effectively. It reduces the cognitive load of handling multiple tasks simultaneously and allows for a more focused and strategic approach to work.

Synthesize documents: studies, articles…

Enhancing meeting note-taking

Analyze complex documents: studies, reports…

Real time language translation

Spell Checking

Write and Generate content for articles

By honing in on key areas like information search and daily task assistance, we made the decision to focus on practical, impactful use-cases that resonate with the everyday needs of businesses.

How Louis Vuitton’s Industrial Master Data teams use Elqano to focus on high added-value activities

By identifying expertise, connecting teams and capitalizing on each piece of knowledge, Elqano is responding to the problems of certain companies in the industry sector; relieving experts of recurring queries. Just like the collaboration between the start-up and Louis Vuitton since 2022.

 

Hybrid work is now at the heart of our professional lives and there is no turning back. A major trend since 2021 according to Gartner, remote collaboration through one’s own formal and informal networks is becoming an important issue in the search for information for employees.

 

Not surprisingly, this view is shared by Bastien Detraz, Industrial Data Management Manager at Louis Vuitton. The challenge for his teams is to “connect, on a large scale, individuals who have business or technical questions, with their colleagues who know the answers or can help them . Since the acceleration of telecommuting, coupled with the frequent internal mobility experienced by the group, it has become increasingly difficult for team leaders to redirect to the right people or documents. ” I was beginning to see my limits as a network connector, on a scale where I no longer personally knew the individuals,” says Bastien Detraz.

 

After a learning and configuration phase lasting a few months, the Elqano solution was offered to more than 1,000 employees in 2022. Based on a question-and-answer system, it quickly demonstrated its contribution in terms of efficiency for the teams.

 

“The solution is easy to use and fulfills the stated objectives. Thanks to Elqano, the experts become more accessible and better identified within our organization.

Questions that were repeatedly addressed to the same experts are beginning to be capitalized on and this benefits the experts who are only called upon for new topics.

Newcomers who don’t yet have a big network and few skills have a way to support them in building their skills and developing their network.”

Bastien Detraz, Industrial Data Management Manager at Louis Vuitton.

 

In short: the idea of an expert spending time answering the same questions over and over is becoming a distant memory.

The appropriation of Elqano by the teams

Another symbol of the successful adoption of the new solution by the teams is the involvement of the user community. In December 2022, Elqano usage reached a response rate of 94%, with a median response time of only 5 hours. This performance is higher than the average for the start-up’s clients and has been steadily improving since the launch.

Bastien Detraz talks about it: “Adoption was easy in this area, which was already very used to asking questions and having conversations within group team channels. For some groups that are not as mature, you have to get involved to stimulate this culture. In my opinion, this is a key point in the success of this solution: you need strong sponsorship and a culture of sharing. It’s good timing, that’s what we believe in.”

Extend the deployment of the solution to new teams

In addition to this encouraging result, some new members of the IT department who were not involved in this project are starting to become internal sponsors. This cross-functional adoption illustrates the initial need to support new ways of working by developing internal cooperation.

How can you improve the experience of your employees?

The employee experience is a crucial issue for all companies as it has an impact on the work, productivity, commitment and satisfaction of employees. The employee experience is a crucial issue for all companies. Numerous studies on the subject have demonstrated its impact on the work, productivity, commitment and satisfaction of employees. The healthier the employee work environment, the more effective and motivated they are. The challenge for companies, and more particularly for human resources, is to ensure the best possible employee experience.

What is the employee experience?  

The employee experience can be defined as the global and subjective perception that an employee has of his or her work experience in a company. It includes all the interactions an employee has with the company such as the work environment, the processes and the internal organization between teams and employees, the collaborative tools available, the access to important information, the salary and benefits for example.

The role of the HR department is therefore to improve the employee experience within the company. More precisely, the job of human resources is to provide a conducive working environment for all employees, from the moment they arrive to the moment they leave the company.

Why do you need to improve the employee experience of your employees? 

Employee experience is a major issue for companies for several reasons. First of all, offering a positive work environment to its employees improves the overall productivity of the company. And yes, a happy employee is a motivated and committed employee. But improving the work environment of your employees also plays a role in customer relations, satisfaction and loyalty. Increasing the commitment and motivation of your employees allows them to provide a better quality service to their customers.

The second benefit of the employee experience is more related to HR issues. The war for talent is raging among companies and HR must be proactive if they want to attract and retain employees. By implementing an employee-friendly organization and processes, the HR department improves the brand image and attractiveness of their company. Employee well-being is a major issue today and should not be underestimated. Developing a corporate culture makes it easier and more effective to recruit new employees. Attracting the best talent to your company also allows you to improve the productivity of your business by having efficient and effective employees.

How to improve the employee experience within your company? 

Many tools and solutions exist to improve the employee experience in your company. Here is our selection of simple tips and tricks that you can quickly apply.

Tip #1: Put the employee at the heart of your concerns 

Listening and communication are two factors that are often underestimated within companies. Yet, employees have only one wish: to be listened to and heard.

So how do you meet your employees’ expectations? The answer is simple: set up internal processes and organization based on communication. You can, for example, organize discussion points in which managers can give feedback on the team or on the employee. These feedback and dialogue sessions go both ways! Your managers get concrete feedback and can then adapt their management.

As you can see, transparency of information and a feedback culture allow you to understand the needs and expectations of your employees in terms of organization and work processes. We cannot repeat it enough: communication is key!  

Tip #2: Develop a true corporate culture 

The work and objective of the HR department is to set up a strong and efficient company culture based on the well-being of the employees. By making your employees’ lives easier, you actually increase their productivity and commitment in the short, medium and long term. To do this, you can develop effective onboarding and offboarding processes internally that support the integration and de-integration of your employees.

Corporate culture can also help you recruit new talent. To be effective, it must reflect your company’s values and promote employee well-being.

Tip #3: Use effective collaborative tools  

To improve the employee experience, you can also rely on collaborative tools. These different solutions strengthen your company’s performance and should be integrated into your global strategy.

Thanks to their technology, collaborative tools allow employees to work together, to communicate, to share knowledge, even remotely.

elqano and the employee experience 

If the benefits and importance of the employee experience are now clear, let’s see how elqano positively influences them.

Let’s quickly recall that elqano is a Microsoft Teams application facilitating knowledge sharing and internal collaboration, thanks to a mapping of “who knows what” based on the documentary production of each person.

Implementing elqano in a company means developing its culture of sharing, promoting collective mutual aid and freeing itself from organizational and geographical silos.

As for the human aspect, elqano improves the well-being of its employees by facilitating their access to the right information and to the right person, by valuing their skills and experience, and by accompanying them from the moment they join the company.

Elqano enables employees to develop a strong sense of belonging for a stronger company.

Do collaborative tools promote team cohesion?  

The underlying functionalities of collaborative tools allow companies to improve the working environment of their employees by focusing on communication and collaboration, two notions that have become essential lately, especially since the increase in telecommuting.

What is a collaborative tool?

Collaborative tools are applications or software that allow your employees to work together simultaneously on a specific activity, task or project whether they are geographically close or not. Collaborative tools have been designed to facilitate cooperation, communication, coordination and information sharing between employees of a company.   Collaborative tools are used to achieve different objectives such as :

1. Information sharing: by democratizing and simplifying access to certain documents or files, you allow your collaborators to move forward easily on the project or tasks in progress.
2. Time saving: some collaborative tools or applications allow employees to exchange information more instantly via online messaging, for example. Meetings and videoconferences are only used for more technical or priority topics.
3. Capitalizing on the knowledge of your teams. Each employee has useful knowledge that can be beneficial for other teams or other employees. Collaborative tools allow you to simply collect this knowledge so that it can then be distributed to the entire company. This data is centralized on secure documents, files or platforms.

What are the advantages and disadvantages of collaborative tools?  

There are many forms of collaborative tools such as instant messaging platforms, video conferencing tools, project management tools, file sharing tools and many others.

If they want to increase the efficiency, productivity and performance of their employees, companies must analyze the different types of collaborative tools to choose the one that is most aligned with their business model. It is also important to take into account the training and adaptation time of the teams to these new collaborative tools.

The advantages

The advantages of collaborative tools are numerous. The functionalities they offer allow first of all a better project management by making exchanges and information sharing more fluid. Each team member can follow the progress of the project, and consult the list of tasks to do, the tasks in progress or the completed tasks.

Employees can also help each other in a much more natural and instantaneous way. Whether they are geographically close or not, different team members collaborate via online tools and find solutions to their problems efficiently.

This fluidity of exchanges ensures a better organization and thus a better productivity for your company.

The disadvantages

Collaborative tools are based on sometimes complex functionalities that only technical or experienced profiles can master. It is therefore necessary to have an internal person capable of understanding these functionalities but also capable of training other employees on the subject. The arrival of new collaborative tools can also create confusion within teams. The overload of information and notifications can confuse your employees. It is therefore essential to set up clear processes in order to manage communications and not to disrupt the work organization within your company.

In parallel, collaborative tools also raise the issue of security. Your data and information that are stored on a cloud, or on a public or private platform must be protected. Before the arrival of your new tools, think about setting up security measures to avoid any risk.

With the exception of some Google or Microsoft applications, the majority of collaborative tools are not cost-free. The cost of these tools can be a barrier for some companies.

How to choose the right collaborative tool for your company?  

To effectively choose your collaborative tool, it is important to take into account several factors such as the size of your company, the collaboration needs of your teams, the existing tools already in use, the user preferences and especially your budget. To have all the answers, here is a list of steps to follow:

1. Start by identifying the needs of your employees. Do you need to strengthen project management, file and document sharing or online communication?
2. Next, take stock of the existing tools. What tools do we already have? Which ones do we use and which ones don’t? Don’t forget to include online messaging tools, document sharing applications, project collaboration platforms and live communication tools.
3. You can also list your requirements. Based on your collaboration needs and evaluation of existing tools, create a list of your requirements for the collaborative tool you are looking for. For example, if you need a project management platform, you can look for tools that offer features such as dashboards, calendars, task lists, reminders, notifications, etc.
4. Compare prices! Depending on your budget, the options available to you are not all the same. Evaluate the quality/price ratio by taking into account the features presented, the handling, the compatibility with your existing tools, etc. Do not hesitate to consult the evaluations and testimonials of users to have a more concrete and objective opinion.

Enrich your collaborative tool with elqano

Collaboration needs can change over time and according to external circumstances, as we saw with the Covid-19 crisis. Adding a new tool for each new need is not financially feasible, not to mention the complexity it would represent for the collaborators.

Another option? Enrich your existing collaborative tools in a simple way to maximize the adoption of new features.

This is what elqano, an application that is 100% integrated with Microsoft Teams, offers. Elqano gives you information about “who knows what” or “who worked on what” in the group, without any geographical or organizational silos, and without users having to declare anything.

To learn more, request your demo!

elqano and the “Smart Skills Mapping”

Complicated to know who has experience on which subject in a large company. Expertise profiles are typically not filled on a regular basis. So how do you effectively connect people and their knowledge in an organisation?

We regularly share with you our vision of the evolution of our solution. Today, we zoom in on a key feature of elqano: “Smart Skills Mapping”.

What elqano does today: automatic identification of tacit expertise

One of the key points of our solution is the relevant identification of experts on any subject.

In order to connect those who have questions with the right “experts”, elqano automatically carries out a detailed analysis of the documentary productions and uses of all employees, and assigns them up to fifty expertises and a score on each of their expertises.

Because we are convinced that every person has experience, expertise and knowledge that can help colleagues or simply benefit others in the company.

Q1 2022 roadmap objective: increase employee engagement

By spring 2022, we want to expand our solution in this area of expert profiles.

Thus, we have integrated into our deployment roadmap functionalities enabling users to consult their automatic profile autonomously (“in which fields am I identified as an expert by elqano?”), to correct it, to specify it by prioritising its expertise, and to enrich it manually.

“OUR GOAL IS TO INCREASE USER ENGAGEMENT BY PROVIDING THEM WITH NEW PERSONAL INFORMATION ABOUT THEIR OWN USE WITHIN THEIR ORGANISATION.”

– Yann Echeverria, Founder & CEO elqano

These new functionalities have only one goal, to feed our initial ambition, namely to facilitate informal exchanges in companies, to capture them, to capitalise on them so that they benefit everyone.

In the back office, the functionalities are also evolving. For knowledge managers or platform owners, we are working on a dashboard of expertise and knowledge flows. Equip companies with a real monitoring tool to visualise and quantify in real time the connections between teams and shared knowledge: what knowledge/expertise is present, exchanges or lack of exchanges (barriers), trends and skill gaps.

Knowledge Management Systems do not work anymore for large-scale knowledge sharing, here is why

About 4 years ago, I had an idea, or better say an intuition, on how to change the way people find and share knowledge and information in large organizations. It took me 4 years to execute this idea with a few key steps (find funding, build  a team, launch MVP, engage pilots & test at scale with relevant clients. It now seems right to explain the thinking process behind it.

 

1 – Knowledge sharing is still unsolved. (or why even think about this?)

While I was still working at a global FMCG company in Geneva, one friend of mine had to do a market research to prepare a strategic recommendation to a VP to enter a new market. It took her 6 months to gather all information, knowledge and data needed to write the recommendation. While she had almost finished, one day, the coffee machine at our floor stopped working (we were at the 4th floor of a building where 3500 people were working). She went to the 3rd floor and started talking with someone she did not know, when she realized that this person was working on a very similar project for several weeks, without knowing each other’s, just one floor below.

When she told me the story, I first laughed, but after some discussions I realized that this was happening in all large companies (we have met with 500 of them in Europe mostly, none of them told us it was not a serious topic for them), more often than not, and that it had an impact not only on productivity, but also on quality / / innovation.

2 – Why traditional Knowledge Management Systems (KMS) and Enterprise Social Networks (ESN) do not work anymore?

Traditional KMS are based on three assumptions: 1) knowledge is detained by official experts 2) it is part of their job to spread this knowledge across the organization and 3) they do so. In today’s world, knowledge is rarely detained by a small number of employees. If you have a question about AI in general, you may want to speak to an official AI expert but if you start a new project on AI applied to traffic lights in Santa Fe, you may prefer to talk to a young engineer who worked on a project last year on traffic optimization in Wellington.

If the first assumption does not work, the second is even worse. As knowledge is spread across all people, you have to get all employees to share it on a dedicated platform, which is practically impossible. Only 5 to 10% of employee actually share their knowledge on dedicated platforms.

ESN understood that the first assumption did not work anymore; they proposed an unstructured and open sharing platforms, but they did not find a solution to the collapse of assumptions 2 and 3.

3 – When do we take the time to share knowledge and help others?

Since only a small proportion of employees share their knowledge, the question is: how to get the rest of them to do so?

Generally speaking, if we think about when we help others, there are prerequisites:

People tend to help each other when they know the person they are helping, or at least when they know the person needs help and they can see it. One of our clients did an internal study and realized that 85% of their employees shared knowledge only once they knew that it could help someone in particular.

Most people tend to share knowledge when they feel legitimate on the topic. It is only when they have worked on the topic extensively that they will take the time to share what they feel as valuable.

4 – So how do we use these two insights to create a new way to share knowledge.

We reverse the process. Instead of asking people to share their knowledge in a dedicated platform in case someone will need it one day, in the coming months or years, we ask them to share only when someone is asked a very specific question on the topics, they are the most knowledgeable about. So they can see that it helps someone in particular right now. And they feel right to share what they know.

Coming back to elqano, how do we do that in practice:

1. Someone asks a question to elqano. For instance: an analyst from Dubai asks “did we ever do a project on NFT in the metaverse?”

2. Elqano analyses the question and finds the most knowledgeable person to answer (using AI and big data, more on that in a later post). Elqano discovers that a consultant worked on a metaverse NFT project 6 months ago

3. The consultant receives the question, with something like this: “hey, you, your colleague from Dubai needs your help, and your knowledge is critical to his/her mission, would you be so kind to connect and share what you know?”

The usual answer is: sure.

Mission accomplished? Almost

As any start-up, we are constantly improving our product, working with our clients every day to change the way people share knowledge in companies. One of the last biggest challenges we “face” with is the following: “people don’t know what they don’t know”.

Sometimes, we don’t even think possible that someone could help us (or sometimes even worse we are scared of others’ perception), and we don’t do something as simple as asking a question. To change that will require a bit of cultural change and some new tech features (more to come in a later post), but I am convinced that the change is coming and that we will soon transition to a society where everyone knowledge is interconnected to create more value and innovation.

Elqano and Microsoft, the perfect match

The elqano team is delighted to be a Microsoft partner, an important support in the development of elqano. A look back at elqano’s relationship with Microsoft

After the integration of elqano into the Microsoft For Startups programme last March, the links with Microsoft have reached a new level: elqano has officially become a Microsoft partner. A key recognition for elqano.

Chloé Garcia, Partner Development Manager ISV & Startups at Microsoft, and Yann Echeverria, Founder & CEO of elqano, share with us their impressions about the growing relationship between elqano and Microsoft.

What is elqano?

Yann Echeverria, elqano: elqano is a solution that connects people in companies, based on knowledge sharing.

In concrete terms, this takes the form of an intelligent plug-in in Microsoft Teams that automatically connects employees with questions to those who have the experience, knowledge or documents to answer them.

The matching is carried out using artificial intelligence algorithms.

What is the history between elqano and Microsoft?

Yann Echeverria, elqano: At the beginning of the elqano adventure, we realised the enormous potential of Microsoft among the first early adopters of Microsoft Teams in France.

The usage rates were very high: I was convinced that Microsoft Teams was going to become the tool that every employee would open first when they arrived at the office in the morning, along with their mailbox.

It was therefore important to create a 100% integrated solution for a smooth and efficient user experience.

Since then, we have developed this relationship and joined the Microsoft For Startups programme in March 2021 to strengthen our technical collaboration, even enriching the partnership by becoming a Microsoft co-seller last October.

“THE COMPLEMENTARITY OF OUR SOLUTIONS AND THE ELQANO SOLUTION ALLOWS US TO HAVE A RELEVANT VALUE PROPOSITION FOR OPTIMISING THE DAILY USE OF DIGITAL WORK TOOLS SUCH AS MICROSOFT TEAMS AT OUR CUSTOMERS’ SITES.”

– Chloé Garcia, Microsoft

How did elqano get spotted by Microsoft?

Chloé Garcia, Microsoft: Microsoft is a privileged partner of startups, accompanying them in a genuine partnership approach that is both technical and commercial.

The elqano team has done an outstanding job in the technical development of these features and the integration of our Microsoft solutions.

The complementarity of our solutions and the elqano solution allows us to have a relevant value proposition for optimising the daily use of digital work tools such as Microsoft Teams at our customers’ sites.

We are therefore very pleased to support elqano in the development of innovative solutions capable of revolutionising the employee experience.

Why is it important for Microsoft to support startups like elqano?

Chloé Garcia, Microsoft: For more than 10 years, Microsoft France has created and nurtured programmes to contribute to the development of tomorrow’s startups and companies.

We give priority to startups offering innovative B2B solutions that have the potential to support companies in their digital transformation and in areas of high economic and societal importance, such as knowledge sharing between employees.

We are proud to have elqano as one of our reference partners in this field.

What is the Microsoft for Startups Founders Hub programme?

Chloé Garcia, Microsoft: For more than 10 years, Microsoft France has created and nurtured programmes to contribute to the development of tomorrow’s startups and companies.

We give priority to startups offering innovative B2B solutions that have the potential to support companies in their digital transformation and in areas of high economic and societal importance, such as knowledge sharing between employees.

We are proud to have elqano as one of our reference partners in this field.

What will this partnership with Microsoft bring to elqano?

Yann Echeverria, elqano: This partnership brings us first of all recognition and technical support. We are working hand in hand to continue to improve the integration of our solutions and to offer an even smoother user experience to each of our customers.

Microsoft’s support is also a guarantee of quality and reliability for our customers, who feel reassured by this partnership.

What can the combination of MS Teams / Sharepoint and elqano create value / bring to your customers?

Yann Echeverria, elqano: The strong adhesion of the teams to Microsoft Teams means that a lot of data and documents circulate there. But this data is not always used to its full potential.

The integration of Microsoft Teams and elqano allows for a better understanding in real time of who is working on which topics (thanks to the data exchanged on Microsoft Teams which is analysed by elqano).

This combination of Microsoft Teams data and elqano algorithms creates new connections between employees who work on similar topics without necessarily knowing each other, and thus creates new synergies for our customers.

Chloé Garcia, Microsoft: The integration of elqano reinforces the value of our collaboration tools and offers a new experience based on the data directly available in Microsoft Teams.

Easy to deploy, elqano completes the experience of our tools by proposing a real tool for collective intelligence that decompartmentalises knowledge and reinforces connections between collaborators.

A wish from the Microsoft team for elqano?

Chloé Garcia, Microsoft: Success and success in becoming the benchmark solution for collective intelligence in business!

Human resources, AI and big data: will HRDs become “Data Sharing Masters”?

Talent management is at the heart of companies’ HR concerns. Human resources means data and flow management: identification / referencing / location of expertise, internal mobility, recruitment, training, company culture, internal processes, corporate information, etc.

What is the place of data in HRM?

Gimmick or real innovative tool, where does artificial intelligence really stand on these HR subjects?
And what if AI allowed HR departments to refocus on people?

After years of talking about digitalisation at all levels of companies, particularly in the HR field, we can see that companies have come a long way in realising that they need to change and review the way they work on a daily basis.

If the digitalisation of processes, new collaborative tools and more transversal corporate cultures are tangible facts in organisations, the current challenges and the pandemic context have shown that it is necessary to go further in the reinvention.
“PROCESSED DATA IS INFORMATION. PROCESSED INFORMATION IS KNOWLEDGE, PROCESSED KNOWLEDGE IS WISDOM.”

– Ankala V. Subbarao

Not confusing digitalisation with automation, putting people back at the centre, revaluing expertise, strengthening the collective despite increasing teleworking, and developing well-being at work are the key issues today.

And all of this, of course, with the need to develop or maintain business leadership and increase profitability in a highly competitive global environment.

Make digitalisation great again!

AI is emerging as an essential partner for HR departments today and in the future.

AI should certainly relieve employees of low value-added tasks, but it should also help them to become more competent, to better connect with each other, to value their expertise and know-how, to be identified for their real skills, to progress in their career, and generally to feel better in their work.

To this end, HR departments that are already using AI solutions seem to agree on one thing: AI should / can not be used simply as a ‘patch’ tool here and there in the current HR environment and operation. AI leads to an in-depth, almost systemic rethink of the way human resources are managed. Whether it is to get the most direct benefit or simply to transform, the HR profession must rethink itself in the light of AI.

The HR function handles an enormous amount of data, and AI represents an opportunity to optimise performance in this area, a powerful lever for cross-functionality, but also an indicator of situations that were previously invisible.

In concrete terms, AI is a booster in many HR fields of application:

Smoother HR processes / employee autonomy

Career management / mobility

Recruitment

Onboarding of new recruits

Offboarding

Identification of expertise and “expertise gaps

Training (self-training, peer-to-peer training, etc.)

Creating links between employees / transversality

Capitalization of knowledge

Corporate culture
The employee experience
Empowerment / motivation of employees

Well-being at work

What role for HRDs in the future?

It may be a bit of a disruption to turn HRDs into “Data Sharing Masters”, but the idea is nevertheless worth exploring.

The HRD of tomorrow will clearly have to know how to handle data as well as people.
He/she will accompany the transformation of the company thanks, in particular, to technologies such as artificial intelligence applied to human resources management.

These skills are all the more necessary as the acculturation of employees within the company to what underlies the innovation of AI and data is a major challenge of data upskilling. AI will be (and is already) part of the daily life of teams, so it is necessary to help them understand the main principles of these subjects, and therefore to master the fundamentals themselves.

No, the HRDs of tomorrow are not destined to become the “Data Sharing Masters” of companies, but should clearly be Human Data Masters!

How to adopt a positive work culture in your company?

With the spread of teleworking and the hunt for talent, organisations need to rethink their working methods and more generally their internal culture. The aim is to develop a more positive approach among employees. Here are some explanations.

Temporary work that lasts! If there was any doubt at the beginning of the health crisis, it now seems certain that hybrid work (face-to-face + remote) will persist in the coming years. And this for a simple reason: it is the wish of employees.According to a survey we conducted, 30% of employees said they would be likely to change jobs if they had to be in the office every day,” said Bryan Hancock, partner at McKinsey. in a recent article on hybrid work – Bryan Hancock, partner at McKinsey.

“As human capital becomes scarcer than financial capital, companies will need to adapt to the demands of top talent.”

Bryan Hancock, partner at McKinsey.

In other words, this new hybrid situation will undeniably have consequences for the way work is organised in the future. As a result, many organisations will have to rethink their internal culture (management, values, etc.) to make it more positive and therefore more attractive. It is quite simply a question of survival. According to McKinsey, companies with a healthy culture perform three times better than their competitors.

Valuing the potential of each employee

So much for the theory, now it’s time to inject this wind of positivity into organisations. How can we do this? At Elqano, it seems to us that one of the first conditions for this change is the development of the potential of each employee. Today, it is a question of reinforcing the feeling of usefulness of each and every one of us to carry out our daily mission.

“Since the health crisis, many employees feel that their work should be more than a job. It should be a purpose in their lives. This creates an interesting opportunity for employers to help teams find more meaning in their assignments.”

Bill Schaninger, senior partner at McKinsey.

This valorisation is of course achieved through the attention of colleagues and/or superiors (congratulations, thanks, etc.). It must also be the result of individual awareness. Within the organisation, each employee must be able to individually measure the importance of his or her role for the smooth running of the activity. I think (that I am useful) so I am (happier at work).

> Find out how Elqano can help you enhance the value of your employees

Creating and maintaining a link between people

Moreover, in a world where the office is no longer the alpha and omega of corporate culture, managers are also encouraged to create, maintain and strengthen links between employees. With a simple motto: put the human element first!When I intervene in organisations, I am often surprised by the progress made by certain teams after just a few free speech sessions,” explains Christine Cayré .When I work in organisations, I am often surprised at the progress made by certain teams after just a few free speech sessions,” explains the Collective Intelligence Facilitator.

“Everything is based on sincerity, respect and listening. By taking the time to tell each other what works, what doesn’t and what we want together for the future, we strengthen the bonds between members of the same team. 

Christine Cayré Collective Intelligence Facilitator.

Managers are advised that this connection requires time and stamina, but is a very relevant investment. Christine Cayré therefore recommends that free and compulsory exchange sessions be regularly included in the agendas. This task can also be entrusted to volunteers within the teams. As part of a mission within the Montpellier University Hospital, thirty facilitators (managers, doctors, etc.) have been trained and are now both ambassadors and guarantors of the institution’s collective intelligence ambition. ” The positive culture must not only be initiated by managers, but also be carried out internally,” says Christine Cayré.

> Create links between your employees with Elqano

Encouraging collaboration

Finally, a more positive work culture also depends on the organisation’s ability to facilitate and encourage collaboration between teams. This includes breaking down the silos that too often keep different departments apart and prevent joint initiatives.

“During the pandemic, we found that communication and connectivity increased within teams. However, the links between teams decreased considerably. Yet these are crucial to ensuring a company’s ability to innovate.”

Bryan Hancock, partner at McKinsey

In addition to encouraging the emergence of projects between teams, managers must also ensure that they break down the preconceptions and representations that hinder collective energy.The anti-culture of positivity is the culture of prejudice,” insists Christine Cayré. Unfortunately, they are inherent in the way work is divided up, with departments that do not know each other. One of the phrases I hear most often at the end of a day of support is: I didn’t know what you were doing, now that I do, I can see better how we can work together. The ultimate demonstration of the benefits of implementing a positive culture within an organisation. It is now up to managers to bring it to life and cultivate it within their companies.

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Elqano: AI for a positive work culture

Integrated with MS Teams, our solution allows you to use digital technology to create a positive work culture within your organisation. By analysing your document databases, our artificial intelligence technology identifies the expertise of the various members of your team. The goal? To connect your employees who have questions on certain subjects with those who can answer them. A simple and effective tool for activating the three levers of a positive work culture: creating links, valuing the work of each individual, and encouraging collaboration.

How ROI Management Consulting consultants are using Elqano to share their information more effectively

By pinpointing expertise, connecting teams and decompartmentalising knowledge, Elqano’s collective intelligence solution is the perfect fit for challenges facing consulting companies. And that includes the collaboration between the start-up and ROI Management Consulting, which began in 2020.

Advise: a doing word. “To tell someone what they should do, to recommend something or someone”. Just look up the term in a dictionary and you’ll realise just how important the notion of knowledge is within the consulting business. Unsurprisingly, Monika Eglseer, Knowledge Manager at ROI Management Consulting, agrees. For the last two years, the Munich-based company specialising in operational consulting – with five offices in Europe – has been using Elqano’s collective intelligence solution to streamline how it shares information internally. “Knowledge is a key issue for a company like ours. We must be able to share the work and research we have already done, and apply them to a new project. That’s where the tools we had been using in the past came up short. So we were on the lookout for more innovative solutions.”After a few months spent learning and configuring the tool, the Elqano solution was offered to internal consultants in the summer of 2020. Based on a question and answer system, it soon proved to be highly efficient for the teams.

“Elqano has helped to quickly unearth a lot of knowledge. We were even surprised to see that by analysing our document database, the solution perfectly understood our consultants’ requests.”

Monika Eglseer, Knowledge Manager at ROI Management Consulting.

In a nutshell: the idea of a consultant spending their time duplicating work that had already been done by a colleague is now a thing of the past.

How consultants are using elqano

Another sign of how ROI Management has successfully adopted the new solution is the involvement of its user community. Last January, the use of Elqano actually achieved a response rate of 100%, with an average lead time of only 24 hours. This was above average performance compared to the start-up’s customers, and it has been growing steadily for two years. “We found that the consultants had adopted our solution to learn about very specific topics with high added value,” says Manon Faure, Customer Success Manager at Elqano. This success is partly based on the management team’s involvement at the beginning; they encouraged the consultants to use the solution until the habit stuck.”

“Is there a case study that outlines a blueprint for production planning in an assembly plant?”
Example of a question asked by a consultant from ROI Management Consulting through Elqano

As well as making knowledge easier to share, the solution from southwest France also allows ROI Management Consulting to rise to another current challenge for consulting firms: changes in organisational methods. “By connecting teams with experts directly, Elqano helps us to move towards a more decentralised, horizontal and less hierarchical form of collaboration,” says Monika Eglseer.

Supporting the merger with Efeso Consulting

On the strength of these encouraging results, the two European entities are set to work together even more closely over the coming months. Firstly, because the Elqano team will continue to offer its client regular events designed to promote the use and adoption of its solution (frequently asked questions, analysis of discussion topics, etc.). But also for reasons internal to ROI Management Consulting. In the summer of 2019, the German group merged with Efeso Consulting, another specialised player in the field, which is particularly focused on industry 4.0.

“Does anyone have any good documents on reducing working capital and benchmarking in the A&D industry?”
Example of a question asked by a consultant from ROI Management Consulting through Elqano

As part of this merger, the Efeso Consulting teams will also benefit from Elqano’s services. All that will go on amplifying knowledge sharing, to reconnect people with each other and raise the quality of the missions to respond more easily to calls for tenders. The solution is even currently being deployed among these new teams. “Our relationship with Elqano has evolved from client-supplier to partner,” says Monika Eglseer. Its team has always been proactive and supportive. As a result, it is perfectly natural that it now benefits from the growth of the company.” Ultimately, the French collective intelligence tool should provide solutions for almost 500 people at Efeso Consulting. It will then become a key element in the future IT infrastructure that the two merged entities will share. “This additional contract demonstrates our ability to meet the needs of consulting companies,” concludes Yann Echeverria. We must benefit from the faith placed in us by ROI Management Consulting to go on innovating and offering new features to their consultants.” The future has lessons for everyone.