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Corporate knowledge management can be described as the process of efficiently and strategically acquiring, organizing, storing, sharing and using employee information and knowledge to improve overall business performance.

More concretely, knowledge management is based on collecting and making available key information to employees, promoting collaboration and knowledge sharing, and setting up systems to guarantee the quality and reliability of information. Knowledge management helps companies to maximize the sharing and use of employees’ knowledge, thereby improving their skills, decision-making and ability to innovate in problem-solving.

Knowledge management can bring many benefits to a company. First and foremost, it enables the centralization of information and employee knowledge. Knowledge management simplifies a company’s internal organization and processes. Employees now have faster access to information and are able to make decisions more quickly.

Banking on knowledge management is a strategy that pays off! The sharing of information between employees enhances their professional skills and promotes a work environment marked by mutual support and collaboration. As a result, employees feel more valued and attached to the company.

By storing strategic information in an organized and accessible way, knowledge management can ease the transition when an employee leaves or is replaced. Training time is also optimized, and your data is preserved over time.

Knowledge management plays a strategic role in business performance. It helps to improve the internal organization of teams, and is primarily based on knowledge sharing. Once the knowledge of each employee has been collected, knowledge management unlocks access to certain information. In this way, employees can consult a whole host of documents that contribute to improving their professional skills. In other words, knowledge management is a central tool for managing employees’ know-how, which in turn boosts productivity within the company.

Behind knowledge management lies a methodological process designed to improve the development of your employees’ skills. Here are the details of this process:

Step 1: identifying usable information.
The first step is to gather the knowledge of each individual that could be useful in meeting the company’s needs.

Step 2: Data storage.
The information gathered is then stored in an IT system database.

Step 3: disseminating knowledge throughout the company.
The aim is to facilitate access to the various data stored, so that everyone can obtain the answers they need.

To be effective, an employee knowledge management system must combine a whole range of functionalities. First and foremost, a knowledge management system must enable information and knowledge to be stored, organized and quickly accessed via an intuitive process. It must facilitate collaboration and sharing between users and departments, while guaranteeing the security and confidentiality of information.
The system must also offer the ability to manage access rights, and to analyze and evaluate the use and effectiveness of stored knowledge. Finally, it must be interoperable with other systems for optimal knowledge sharing.

Tacit knowledge is intuitive, unconscious knowledge that is difficult to express or transmit verbally. This type of knowledge is often linked to experience and practice.
Tacit knowledge is highly valuable, and can be used to improve processes and internal organization. It is a key factor in problem-solving and decision-making.

Explicit knowledge refers to knowledge that can be easily transmitted in writing, verbally or through technologies such as databases or knowledge management systems.
Explicit knowledge is often factual knowledge, such as information about products, processes and company policies, which can be easily documented and shared with other employees. It can include instructions, standardized processes, product and customer data, market and competitor information, etc. Explicit knowledge is often easier to formalize and share than tacit knowledge, as it can be made available in the form of documents, databases or other types of resources. Knowledge management aims to capture, store and share explicit knowledge in an efficient way to support business activities.